Refund & Return Policy

At Muzuki, we want you to feel confident shopping with us. If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must:

• Be unused and in the same condition in which you received it

• Be in its original packaging

• Include proof of purchase or your order details

To request a return, contact us at support@muzuki.store with your order number and the reason for your return.

Please do not send items back without first contacting our customer support team.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, faulty, or you receive the incorrect product, contact us at support@muzuki.store as soon as possible.

Where possible, please include your order number, a description of the issue, and clear photographs of the item so we can review the problem and provide an appropriate solution.

Return Shipping

Customers are generally responsible for the cost of returning an item.

If your item is confirmed to be faulty, damaged, or incorrect, Muzuki will not require you to cover eligible return shipping costs.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@muzuki.store.

Non-Returnable Items

Certain types of products may not be eligible for return, including:

• Perishable goods

• Custom or personalised products

• Personal care or hygiene products where applicable

• Hazardous materials

• Gift cards

• Other items that cannot be returned for health, safety, or regulatory reasons

Please contact us before purchasing if you have questions about whether a particular product can be returned.

Sale Items

Eligibility for returns on discounted or sale items may depend on the circumstances of the purchase. Please contact us at support@muzuki.store if you have any questions regarding a sale item.

European Union 14-Day Cooling-Off Period

If your order is being delivered within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned items must generally be unused, with any original tags attached, and in their original packaging. Proof of purchase may also be required.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact:

Muzuki Customer Support
Email: support@muzuki.store