Shipping Policy

At Muzuki, we aim to process and deliver your order as quickly and efficiently as possible.

Order Processing

All orders are typically processed within 1–3 business days.

Orders are not processed or shipped on weekends or public holidays. During busy periods, promotions, or seasonal demand, processing times may occasionally be longer.

Estimated Delivery Times

Delivery times vary depending on your location, shipping method, and the shipping partner handling your order.

Estimated delivery times are:

• United Kingdom: 5–10 business days

• Europe: 7–15 business days

• United States: 7–15 business days

• Canada: 7–15 business days

• Australia & New Zealand: 7–15 business days

• Other Regions: 10–20 business days

These delivery times are estimates and may vary due to circumstances outside our control, including customs processing, courier delays, weather conditions, or periods of unusually high demand.

Shipping Costs

Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.

Any promotional or free shipping offers will be clearly displayed on our website or during checkout where applicable.

Order Tracking

Once your order has been dispatched, you will receive tracking information by email where tracking is available.

Tracking details are typically provided within 48 hours of dispatch. Please allow some time for the tracking information to update after receiving your confirmation.

International Orders, Customs & Import Fees

International orders may be subject to customs duties, import taxes, or other charges imposed by your local customs authority.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Customs procedures may also occasionally cause additional delivery delays.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your delivery address, please contact us at support@muzuki.store as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has already been dispatched.

Delayed or Lost Orders

If your order is significantly delayed, tracking has stopped updating for an extended period, or you believe your parcel may have been lost, please contact our customer support team.

We will review the available tracking information and work with the relevant shipping partner where necessary.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact:

Muzuki Customer Support
Email: support@muzuki.store